Full Email Exchange

Initial Email to them:

Dear Rubmaps Support Team,

I am writing to request the immediate removal of the listing for my business, Quiet Mind Massage, from your website. The business is located at 6806 Patterson Ave, Richmond, VA, 23226, and our phone number is (804) 366-9696.

I did not create this listing, and my business does not offer the type of services that your site is known for. Being listed on your site is causing confusion and potential harm to my reputation, as it may give the impression that we provide adult services, which we do not.

I kindly ask that you remove this listing as soon as possible. Please confirm when this has been done.

Thank you for your attention to this matter.

Sincerely,
W. Ryan Chappell

Their Response:

Hello,

We appreciate your situation and are ready to assist you. To ensure your
request is processed promptly and securely, please follow these steps
carefully.
Kindly send us an email including the following information:
* The link to your establishment as displayed on our website.
* Your full name.
* Copies of the following documents:
     * Driver's license
     * Proof of lease for the massage establishment
     * Business license
     * Please send files as PDF
* The phone number where you can be reached.
* Your establishment’s address.
* A time frame when you are available at your location, along with your
timezone to avoid confusion.
* Any other contact information you find relevant for us to reach you
within the specified time frame.
Please note that we guarantee the privacy and security of any sensitive
data shared with us. These requirements ensure that we can verify the
request originates from the rightful business owner.
Failure to include any of the requested details may result in your
request not being processed.
Thank you for your understanding.


Have a wonderful day!
Rubmaps Team

My Response:

Dear Rubmaps Team,

Thank you for your response and for outlining the steps needed to process my request to remove the listing for Quiet Mind massage from your website. I appreciate your willingness to assist and your assurance that my privacy and security are guaranteed.

However, I am uncomfortable sending sensitive documents via email due to concerns about the security of my personal information. Instead, I would like to direct you to my official website, https://www.quietmindrva.com, where all the information you requested is publicly available. This includes my full name, phone number, establishment address, and availability. Additionally, I have created a specific page at https://www.quietmindrva.com/notice that contains the original request I sent to you, which serves as proof of my ownership since only the owner of the business could update the official website.

As the listing is causing confusion and potential harm to my business’s reputation, I kindly request that you review the information on my website and process the removal of the listing as soon as possible.

If you need any additional information that does not involve sending sensitive documents, I am happy to assist further. You can reach me through the contact information provided on my website if necessary.

Thank you for your understanding, and I look forward to your confirmation that the listing has been removed.

Sincerely,
Owner of Quiet Mind massage

Their Response:

I am sorry but with out those documents we will not be able to remove
the parlor

When you are ready please let us know

Josh

My Response:

Dear Josh,

Thank you for your reply. However, your continued refusal to remove the listing for Quiet Mind Massage from Rubmaps without sensitive personal documents is unacceptable. I am well aware that Rubmaps, operated by X Technology s.r.o. in the Czech Republic, relies on a user-generated content model and generates revenue through subscriptions, not by charging businesses for listings. There is no financial incentive for you to retain my legitimate business on your site, particularly when it risks damaging my reputation by associating it with your platform’s focus on adult services.

As a Virginia resident, I am protected under the Virginia Consumer Data Protection Act (VCDPA), which governs how my personal data is handled. Additionally, since Rubmaps operates out of the Czech Republic, you are subject to the General Data Protection Regulation (GDPR). Your insistence on collecting sensitive documents—such as my driver’s license, proof of lease, and business license—raises serious privacy and security concerns, especially given the nature of your website. I am not obligated to expose myself to such risks to correct an unauthorized listing.

I have already provided a reasonable alternative to verify my ownership by posting a takedown request on my official website, [https://www.quietmindrva.com/notice](https://www.quietmindrva.com/notice). This is a method only the business owner could implement, making it sufficient proof of my identity and authority.

If you persist in refusing to remove the listing without these documents, I will proceed with the following:
- Publicizing our full email exchange on my website and social media channels to inform my clients and the public of Rubmaps’ practices.
- Exploring legal options under privacy and defamation laws, given the potential harm to my business.

I urge you to reconsider your position and confirm the removal of the listing promptly. I hope we can resolve this amicably, but I am prepared to take further action if necessary.

Sincerely,
W. Ryan Chappell
Owner, Quiet Mind Massage

Their Response:

Hello Mr. Chappell,

I apologize for any frustration regarding our company’s guidelines for
removing a parlor. These procedures are in place to verify that you are
indeed the owner. If you wish to pursue legal options, please have your
attorney contact us at the address provided below.

Documents can be mailed to:
X Technology s.r.o.
Address:
Sídlo: náměstí Přátelství 1518/2,
Hostivař, 102 00 Praha 10

We will require the same documents to be sent, and all future
correspondence will be conducted via mail. I hope you can understand our
guidelines, and I kindly ask that you send the requested documents.

When you are ready, I would be more than happy to assist you in starting
the process.

Best regards,
Josh

My Response:

Dear Josh,

I hope this message finds you well. Following my previous warning and your continued refusal to remove the unauthorized Quiet Mind Massage listing from Rubmaps, I have proceeded with publishing our full email exchange on my website. You can view it at https://www.quietmindrva.com/notice. This step ensures transparency for my clients and the public, who deserve to understand the impact of this listing on my legitimate business.

By making this exchange public, I aim to shed light on the challenges businesses like mine face when associated with Rubmaps—a platform often linked to adult services rather than professional massage therapy. Here’s something for you to consider: Rubmaps thrives on its subscription model and user trust. Should this notice gain traction—perhaps through social media or local business networks—it could prompt your users to question the accuracy and ethics of your listings. Increased scrutiny might not only affect your reputation but also encourage others to challenge similar inaccuracies, potentially disrupting your user base.

I’d prefer to resolve this without further escalation. If you remove the Quiet Mind Massage listing promptly, I’m prepared to update the notice to reflect your cooperation, presenting Rubmaps as a platform willing to correct errors. This could mitigate any broader attention to this issue. Please let me know once the listing is removed, or if you’d like to discuss this further.

Thank you for your attention to this matter. I look forward to your response.

Sincerely,

W. Ryan Chappell

Owner, Quiet Mind Massage

Their Response:

I understand, Ryan. I presented two options, and it seems they didn’t
meet your expectations. When you’re ready to provide the requested
documents, we will be more than happy to assist you.

Josh

My Response:

Dear Josh,

Thank you for your reply. While I appreciate that you’ve acknowledged my dissatisfaction with the two options you provided, I need to reiterate why those options are unacceptable and seek clarification on your position.

First, your request for sensitive personal documents—such as my driver’s license, proof of lease, and business license—sent via international mail is neither reasonable nor secure. As a business owner, I cannot be expected to expose myself to the risks of identity theft or fraud simply to correct an unauthorized listing on your platform. This demand is excessive and raises serious concerns about privacy and security, particularly in light of laws like the Virginia Consumer Data Protection Act (VCDPA) and the General Data Protection Regulation (GDPR), which protect individuals from unnecessary disclosure of personal data. I’d like to understand how Rubmaps justifies this approach as a standard practice when safer alternatives exist.

Second, I’ve already provided clear and sufficient proof of my ownership through the notice posted on my official website, https://www.quietmindrva.com/notice. This posting, combined with my publicly available contact information on the site, is verifiable evidence that I am the legitimate owner of Quiet Mind Massage. I’d like you to explain how any reasonable person could deny the authenticity of this proof. The ability to update and control content on my official domain is something only I, as the owner, can do—no unauthorized party could replicate this. Additionally, my contact details are readily accessible on the website, allowing you to reach me directly if further confirmation were truly needed. Can you clarify why Rubmaps considers this insufficient when it meets any reasonable standard of verification?

I remain committed to resolving this matter, but I will not compromise my privacy or security by mailing sensitive documents to an address in the Czech Republic. Please either confirm the removal of the listing based on the proof already provided or explain in detail why you believe it’s reasonable to reject it. If there’s an alternative verification method that respects my privacy, I’m open to discussing it—please propose one.

I look forward to your response and hope we can resolve this promptly without further delay.

Sincerely,RyanOwner, Quiet Mind Massage